Unified Communications

Unified Communications


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Service Description

Unified Communications UC known by many names: collaborative communications, unified communications and collaboration UCC , and information and communications technology ICT . Unified communications is defined differently depending on the industry expert you speak to.

What was once telecommunications has evolved to encompass all forms of communication, from messaging to Web Conferencing. As current technology improves and new technology enters the marketplace, the components of unified communications also develop.

Unified Communications UC is describing the integration of real-time, enterprise, communication services such as instant messaging chat , presence information, voice including IP telephony , mobility features including extension mobility and single number reach , audio, web & video conferencing, fixed-mobile convergence FMC , desktop sharing, data sharing including web connected electronic interactive whiteboards , call control and speech recognition with non-real-time communication services such as unified messaging integrated voicemail, e-mail, SMS and fax .

Communication & Messaging I Audio Gateways and SBC I Video & Audio Conferencing I Surveillance I Contact Centre Solutions


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